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Fortinet FC-10-PF231-212-02-12 FortiCare RMA Courier 1Y Extended
- Service Type: FortiCare RMA Courier
- Duration: 1 Year
- Coverage: Advanced Hardware Replacement
- Replacement Method: Courier Delivery
- Benefit: Minimizes network downtime
- Target Product: Eligible Fortinet Security Appliances
- Activation: Requires registration with Fortinet
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Typically 1-2 handling + 3-7 transit days
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For government, enterprise, data center, and small business customers.
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Product Overview
The Fortinet FC-10-PF231-212-02-12 is a 1-year FortiCare RMA Courier service contract. This service provides advanced hardware replacement with courier delivery for eligible Fortinet products. It ensures minimal downtime by offering a replacement unit shipped via courier before the faulty unit is returned.
Technical Information
| Product Type | FortiCare Service Contract |
| Service Level | RMA Courier |
| Term | 1 Year |
Additional Specifications
| Coverage | Advanced Hardware Replacement |
| Replacement Shipping | Courier |
Product Description
The Fortinet FC-10-PF231-212-02-12 is a 1-year FortiCare service contract that specifically offers RMA (Return Merchandise Authorization) with Courier delivery. This service level is designed for customers who require the fastest possible replacement of faulty hardware to maintain the operational integrity of their Fortinet security solutions. The 'RMA Courier' aspect signifies that Fortinet will ship a replacement unit via expedited courier service, often initiating the shipment before the defective unit has been received back from the customer. This advanced replacement strategy is critical for mission-critical environments where even short periods of downtime can have significant financial or operational consequences. By leveraging courier services, Fortinet aims to minimize the Mean Time To Repair (MTTR) for hardware failures, ensuring that security appliances are back online as quickly as possible. The 1-year term provides a defined period of coverage for this premium hardware support. This SKU is part of Fortinet's comprehensive support offerings, ensuring that organizations can select the level of service that best matches their risk tolerance and operational requirements. The FC-10-PF231-212-02-12 contract is intended for eligible Fortinet hardware and requires proper registration to be effective. It underscores Fortinet's commitment to providing robust support for its product portfolio.