Returns & RMA

Before you start

If a part arrives faulty or you need to return a purchase, contact us first — we issue an RMA number that tracks your return through the process. Keep the original packaging: returns without it may be subject to a restocking fee.

Before you ship it back

• Write the RMA number on the outside of the box — returns without one can't be matched to your order.
• Use the original packaging and include everything that came in the box: cables, caddies, rails, accessories.
• Report shipping damage or a wrong item within 2 days of delivery so we can claim it with the carrier.
• Use a tracked shipping service and keep the receipt until your refund or replacement is confirmed.

Who to contact