Return Policy
Logistics & Reversal Protocol
"It is our highest priority to make your experience with us as pleasant as possible... from the moment you arrive on our website to the moment you have installed the Hardware and are satisfied with its performance."
In case you desire to return an item, please use our Return Merchandise Authorization Form, which is subject to the following terms and conditions.
IMPORTANT: Any discrepancies must be reported to us within two (2) days of receiving the items.
Cancellation Policy
If the web order hasn’t been dispatched yet, there is no charge for canceling it. If the item is dispatched, a restocking fee of 50% will be charged.
Customers can arrange for the shipment to be returned to us within 14 days of receiving the goods. Please repackage your item properly; otherwise, a 50% re-stocking fee may be applied.
Orders shipped directly from manufacturers are non-refundable and non-cancelable.
Non-Faulty Returns
Approval is at our sole discretion. Goods must be brand new, unopened, with all manufacturer’s seals intact, and in a perfect resaleable condition. All non-faulty returns are subject to a 50 percent restocking fee.
Initiating an RMA
Please email us at [email protected] to initiate an RMA. Include your order number, date of purchase, and serial number. Replacement hardware can be new or equivalent to new.
Damaged in Transit
If the goods are visibly damaged on arrival, sign the goods as damaged with the courier and notify us within two working days of delivery.