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Fortinet FC-10-00143-212-02-DD FortiGate 140E-POE 1 Year Licence (4-Hour Hardware and Onsite Enginee...
- Provides 1 year of 4-Hour Hardware and Onsite Engineer support.
- For FortiGate 140E-POE firewall.
- Guarantees hardware replacement within 4 hours.
- Includes onsite engineer dispatch for critical issues.
- Ensures rapid resolution of hardware failures.
- Minimizes network downtime for critical infrastructure.
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Product Overview
This is a 1-year license for the Fortinet FortiGate 140E-POE, specifically providing 4-Hour Hardware and Onsite Engineer support. This ensures rapid response and resolution for hardware-related issues.
Technical Information
| Product Type | Support License |
| Subscription Duration | 1 Year |
| Support Level | 4-Hour Hardware and Onsite Engineer |
Additional Specifications
| FortiGate Model | 140E-POE |
| Vendor | Fortinet |
Product Description
The Fortinet FC-10-00143-212-02-DD is a specialized 1-year support license for the FortiGate 140E-POE firewall. This license is designed for organizations that require the highest level of assurance for hardware availability and rapid on-site support in the event of a failure. It provides a premium service level that goes beyond standard technical support, focusing on minimizing downtime through guaranteed hardware replacement and expert on-site intervention. The core benefit of this license is the commitment to a 4-hour hardware replacement window. This means that if the FortiGate 140E-POE hardware fails, Fortinet commits to delivering a replacement unit within four hours of the issue being confirmed. This rapid replacement is critical for maintaining business continuity, especially for mission-critical network security deployments where extended downtime is unacceptable. In addition to expedited hardware replacement, the license typically includes the dispatch of an onsite engineer to the customer's location. This ensures that the replacement process is handled by qualified personnel, and that the firewall is quickly and correctly reinstalled and configured. The presence of an onsite engineer can also help in diagnosing complex issues and ensuring the device is fully operational. This level of support is invaluable for organizations that cannot afford significant network interruptions and require immediate, expert assistance for hardware-related problems.